How to return items?
To return any item simply indicate the reason for your return, include a copy of the invoice that you received with your order, and wrap the package securely. Ship the package to the following address: Creative Wholesale Attn: Returns 175 Andrew Drive, Suite 800 Stockbridge, GA 30281 USA Refunds. When we receive the returned item we will process the return and issue a refund. Please note that we can only refund shipping costs if the return is a result of our error.
What methods of payment do you accept?
We accept Visa, Mastercard, Discover and American Express through our secure processing system. We also accept PayPal.
How often do you ship orders?
All orders received by 12 noon (EST) will be shipped the same day. Orders received after 12 noon (EST) will ship the next business day. Orders received after 12 noon (EST) on Friday, Weekends and Holidays will ship the next business day.
Which companies do you ship with?
We ship with UPS.
What is your return policy?
Returns: Requests for the return of merchandise must be made within 10 days of receipt of goods. Call our office at 1-800-347-0930 for a return authorization number. Shipments returned without a return authorization number will be refused. Approved returns may be subject to a 20% restocking fee. Shipment discrepancies must be reported within 10 days of receipt of goods. Merchandise must be in good condition when returned. No credit will be given for merchandise that is not in a condition to be resold.
What if I received broken or damaged items?
In the event that you receive a product from us that is broken or damaged call 1-800-347-0930, 8:30-4:30, Monday-Friday, EST. Please have your invoice, a list of the items broken, and the UPS tracking number on the package you received. Retain the shipping box for inspection by UPS. We will notify you when to discard the merchandise and box.