Returns & Damaged Items
What is your return policy?
Requests for returns must be made within 10 days after receipt of merchandise. All returned merchandise must be unopened and be in a condition to be resold.
Email our office at firstname.lastname@example.org for the return of merchandise and receipt of a Return Authorization Number. Specify in the email why you wish to return the items. Shipments returned without a return authorization number will be refused. Approved returns may be subject to a 20% restocking fee.
Shipment discrepancies must be reported within 10 days of receipt of goods. Merchandise must be in good condition when returned. No credit will be given for merchandise that is not in a condition to be resold.
How to return items?
To return any item after you receive a return authorization, simply indicate the reason for your return, include a copy of the invoice that you received with your order with the return authorization added to the invoice, and wrap the package securely. Ship the package to the following address: Creative Wholesale Attn: RA#_____________ 175 Andrew Drive, Suite 800 Stockbridge, GA 30281 USA
Refunds: When we receive the returned item we will process the return and issue a refund. Please note that we can only refund shipping costs if the return is a result of our error.
All orders refused by the customer and returned to our company will be charged a 20% restocking fee.
What methods of payment do you accept?
We accept Visa, Mastercard, Discover and American Express through our secure processing system. We also accept PayPal.
How often do you ship orders?
We ship daily Monday thru Friday. We do not ship on weekends. We do not ship on most major holidays.
Which companies do you ship with?
We ship with UPS and USPS.
What if I received incorrect, broken or damaged items?
In the event that you receive a product from us that is incorrect, broken or damaged, call 770-474-2110 within 10 days of receipt of the package. We are open 8:30-4:30, Monday-Friday, EST. Please have your invoice, a list of the items, and the UPS tracking number on the package you received. Retain the shipping box for inspection by UPS. We will notify you when to discard the merchandise and box.