U.S. Shipping Time and Charges

U.S. Shipping  Time and Charges.

Shipping:   Domestic Shipments

We ship by USPS or UPS, Monday – Friday.  We do not ship on weekends.   You can select your method of shipping during checkout.

Postal Shipping:  

Customers can select either First Class Package or Priority Mail for shipping.

Note:  First Class Mail is not insured, and service is not guaranteed.   No money back guarantee for lost or miss delivered packages under First Class Package.

Priority Mail:

Is the scheduled delivery day guaranteed? Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service.

It is noted that we do not ship clay over a weekend during the summer or hot months.  We do not like for the clay to be exposed to the heat by sitting in a UPS or USPS truck over the weekend and getting hot and hard.   All orders placed on Thursday and Friday that cannot be deliver the next day are held until Monday of the next week to ship.  

Shipping Charges:

We do not offer free shipping, Shipping charges are computed based on the weight of your order to your zip code. Our site is connected directly to UPS, for Real Time Shipping Rates. To see your shipping charges, register, place your order and during checkout you can select your method of shipping and the shipping charges will appear during the checkout process. If you are not satisfied with the charges you do not have to proceed with the order. We are unable to give you shipping charges by telephone.

Shipping Addresses:

Customer is responsible for providing correct shipping addresses, including Suite numbers, room numbers and correct zip codes. Inaccurate shipping information will result in address correction fees by UPS. Address correction fees range from $6.00 to $20.00 per package. These fees will be automatically charged to the Customer's Credit Card.

Shipments to: Canada and Puerto Rico

The shipping charges shown on this site do not include brokers fees, taxes, duties or other charges added by United Parcel Service, Governments, brokers, or other entities involved with the import or export of merchandise. At this time this site can only accept international orders from Canada and Puerto Rico. This is because we have so many items that are considered hazardous for international shipping, and we cannot at this time ship hazardous materials internationally.

Shipping times:

Shipping ORM-D Products:

All products that are labeled ORM-D, Consumer Commodity are shipped "Ground" with no additional cost. ORM-D Products shipped by AIR are considered Hazardous Materials. When shipped by AIR, in addition to the regular Air shipping charges applied by the website, an additional $42.50 HAZMAT Shipping fee is charged by United Parcel Service for each package. This additional fee will be added to your total online order, FOR AIR SHIPMENTS ONLY. ALL ORDERS to Hawaii, Alaska or Puerto Rico, containing ORM-D Products will be charged the Hazardous Shipping Fee.

Damaged Merchandise:

In the event you receive damaged or broken merchandise, please call 1-800-347-0930, or email us at sales@creative-wholesale.com. Keep all boxes and packing materials for inspection by United Parcel Service. Damaged merchandise must be reported by the end of the next business day upon receipt of your package. You may be required to take photographs of any damaged merchandise. Failure to follow these procedures may result in denial of claim. Claims will be refused if all or a portion of the damaged merchandise is used.

Shortages in Shipment:

Your are required to notify Creative Wholesale within 10 days of receipt of your order if you shipment is missing any items. If you find that your shipment does not contain all the products ordered, check the invoice in your package to make sure that we were not out of stock for the missing items. We automatically reinvoice you if we are out of stock, and you are not charged for those items. If payed by PayPal, we automatically refund you for any not in stock items. Call 770-474-2110, or email us at sales@creative-wholesale.com within 10 days if your are missing any items.